Shipping Policy for Artisan Decor Shop

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We know once you’ve placed your order, you are anxious to receive your items. We make every effort to get your order shipped out to you as quickly as possible. Our standard shipping times are as given below. However, you are advised to check for the actual shipping time mentioned in the order confirmation email sent to you.

. • In Stock at Vendor/Drop Ship - Within 10 business days of receiving order.

• Out of Stock Item(s) - We will email you the estimated lead-time and you will have an option to cancel the order, if the lead-time is not acceptable. If an item is showing out of stock but allowed to place an order, that means we have very limited of those items available and we should be able to ship out your order.

• You will be notified if an item is out-of-stock with your long lead time and by when your order will be processed. If you keep the order, we will keep you updated on the backorder status and you may choose to cancel at any time before shipping for a full refund. 

• Long wait time Orders- Special cases like handmade items (e.g. wine barrel furniture), large rugs, large/oversized furniture are usually custom built in coordination with our supplier. Their shipping times are typically 4-5 weeks after order. We will keep you notified of the estimated shipping date. If you do not wish to wait after placing an order, you may cancel the item(s) within 48 hours of being notified of the estimated shipping date by us. 

Shipping within continental US We normally ship small packages through UPS, USPS and FedEx. Larger packages, which are LTL, are shipped through shipping companies. Please note that UPS delivers only to your doorstep and does not obtain a signature from you. If you need a signed delivery receipt, there is a $15 charge & you can email your request to us at "sales@artisandecorshop.com". Shipping of large size items or LTL/large items ship We offer LTL shipping for overweight or large orders. Please write to us to say if LTL is required and we’ll get back with the quote & delivery schedule. Please note the following about LTL:

LTL delivery is for the curbside. Inside delivery costs $150 extra in most cases but some places are high-cost delivery areas e.g. New York & Los Angeles. We will send you an additional quote once we know your destination. LTL items usually ship through shipping companies. We will provide you with the name of the shipping company and the tracking number once the item ships. The delivery team will call you and inform you of the time when the item is being delivered. All LTL items are delivered to you personally after confirming your preferred delivery time on the phone. The delivery team cannot leave until you have signed the delivery receipt. Please open the packaging and check the contents are okay before you sign the receipt and allow the delivery team to go away from your premises. You should note any problems that are there in the packaging and in the products in the delivery receipt.

The shipment tracking number is included in the Shipment Confirmation Email we send you once your order leaves our warehouse. The tracking number is a clickable link and takes you to the website of the respective shipper - UPS, USPS or FedEx, where you can look up the status of your package. 

Insurance:

· during shipping All our products are insured during transit.

· In case you notice any visible damage or breakages when your order is delivered, please do the following 

· Take some photos of the breakage, packaging etc. and send it to us at "sales@artisandecorshop.com.

• Make a note of the breakage on the shipping delivery note. 

• Save all packaging, tags etc. for the processing of the damage claim.