Return Policy For Artisan Decor Shop

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Cancellation Policy

What is the order cancellation procedure before the product is shipped?
Orders can only be canceled if the item has not yet been sent for final packing. Typically, packing takes 3-4 days. We can only accept your cancellation request if the item has not yet been packed.

Cancellation After Packing and/or Shipment:
Once an item has been packed or shipped, it will fall under the standard return procedure, and cancellation handling fees will apply (see rates below).

Detailed Cancellation Policy & Procedure

1. Out of Stock: If the item is out of stock, you can cancel for a full refund.

2. Not Packed Yet: If the item hasn't been sent for packing, you can cancel for a full refund.

3. Final Packing: If the item has been sent for packing, a 10% restocking fee will be retained (only applicable to furniture).

4. After Shipment: Once shipped, cancellations will be treated as returns. You can return the item within 5 days of delivery. The return shipping cost is your responsibility, and the refund will be subject to restocking fees (based on the vendor's policy).

If you return an item, the original shipping cost will be deducted from your refund. Return credits will be processed within 15 business days after the item is received and inspected. For further clarification, please email "sales@artisandecorshop.com

Return Policy & Procedure

Quick Summary of Artisan Décor Shop Return Policy:

• Returns are accepted without      restocking fees.
• Items must be returned in their      original packaging.
• The customer will be refunded      the full price minus the original shipping cost.

Full Return Policy:

If an order has been shipped, it can no longer be canceled and will be treated as a return. If you are not satisfied with your purchase, you can notify us within 5 days of delivery and return the item within 10 days. The return shipping is at the customer’s expense, and the refund will be issued minus any applicable restocking fees.

Once we receive and inspect the returned item, credits will be processed within 15 business days. For specific questions, please reach out to us at "artisandecorshop.com."

Restocking Fees:
Some vendors may apply a restocking fee, while others may not. Typically, the shipping cost for furniture is 15-18% of the item cost.

Return Process:
To return an item, follow these steps:

1. Inspect the item immediately upon delivery.

2. Notify us within 5 days of delivery if you wish to request a return. Email with your request to “sales@artisandecorshop.com”

3. Check if the item is eligible for return. Items like clearance or discounted items and those not in original packaging cannot be returned.

4. After approval, you’ll receive a Return Authorization (RMA). You must ship the item back within 10 days of receiving the RMA.

5. All returned items must be in their original packaging with tags intact.

6. Insure the item(s) when shipping them back to us to prevent any loss or damage.

7. Once received, allow 15 business days for inspection and account crediting. You will receive an email once your return is processed.

8. Claims, damages, or returns must be reported within 5 days of delivery. No claims can be processed after 10 days.

• Non-Returnable Items:
      Clearance, discounted, or special offer items, as well as those not in      their original packaging. holidays items cannot be      returned.

Damaged or Broken Items:
If you receive a damaged item, follow these steps:

1. Inspect the shipment before signing the delivery receipt.

2. If there is damage, do not sign the Bill of Lading (BOL) until the damage is noted. The carrier is required to make a note of any issues.

3. If you feel pressured by the delivery driver, insist on inspecting the goods before signing.

4. Do not discard the packaging or crate, as Modish can only process returns in original packaging.

5. If the damage is significant, refuse the shipment and contact us for a replacement.

6. If damage is not noted at delivery but later discovered, we will handle it on a case-by-case basis. A 20% restocking fee may apply.

7. If the delivery fails due to incorrect information or inability to reach the customer, the item will be returned, and a refund will be issued minus shipping and any damages incurred.

Exchanges:
Items can be exchanged by following the return process. Please do not place a second order to exchange items.

Cancelling or Changing Orders:
You can cancel an order before shipment. Do not make a second purchase if you wish to exchange an item—each order is treated separately.

Contact Information:

Phone: +1 972-850-8284
Mail: sales@artisandecorshop.com 
Address: 17350 State Hwy 249 Ste 220, # 21908, Houston, TX 77064, United States 
Support: Monday to Friday (9 AM to 5 PM)