Refund policy

Please email at sales@artisandecorshope.com before to request to return merchandise.  email us within 30 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All customer choice/buyer’s remorse returns are subject to a 20% restocking fee.

All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart. Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.

If a return is necessary for the situation and your order was sent via FedEx, we will provide a label to return the item to us. You can apply the label(s) to your box(es) and hand to your FedEx delivery driver at your next visit from them.

If a return is necessary for a freight item, we will coordinate with you and the freight company to pick up your item(s).