Frequently Asked Questions (FAQ)

Who are you?

Glad to meet you! We are Artisan Decor Shop. Our mission to give our customers the chance to buy high-quality products. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more! 

What are the shipping and delivery times?

We Use Carrier Based Shipping, Where The Times and Charges Are Calculated According to The Carrier. For More Information, Take A Look on Our Shipping Policy. 

How can I track my package?

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at sales@artisandecorshop.com right away.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at sales@artisandecorshop.com 

Your refund will be automatically processed as soon as the order returns to our warehouse. Remind That Refund Time frame Can be Bounded on 14 Days.